If you have any question on some material you purchased from us, you can email us(lianchow2007@hotmail.com) for further explanations and information.
　　We offer a warranty of 12 months on all our products. During this timeframe, all repairs for regular use of our material are free with the following conditions:
For products (Dead On Arrival), a new unit will be shipped immediately after we receive the product back from you. In case the product is no longer in stock, you will have two choices: either we reimburse you the product price, or we replace it when new stock is available with a rebate on your next order.
　　For products under warranty, repairs will be generally completed within 2weeks,but for some imported material, delays could be more important due to time necessary for the delivery. info on the state of repairs will be available by email.
All products that were opened (seals are broken) will not be repaired and sent back to the customers.
All products that were clearly damaged by the client will be repaired at his/her own cost.
　　Our factory partners and we are strictly conducted their products. From material to finished-product delivery, we pay much attention to every step to assure products’ quality and meet our customers’ satisfactory. They have obtained ISO 9001 certification, UL and CE approvals.
　　We always keep the commercial principle of "Quality first, customers up most" to meet the interest of our customers. Our packages will be delivered either by UPS, TNT,EMS,FEDEX or DHL. We suggest you add insurance for your order so that we can do further service for you if there’s something wrong during delivery. When I receive the money, I will send the goods out that day. Once the processing phase is complete, you’ll get your goods within 1 week. Orders cannot be cancelled or altered once I send the goods out. I will give you the tracking number that day.